How often should I get my car serviced?

Every 5000miles or 6 months, which ever comes first.

Do you offer free inspections?

Yes, every vehicle that comes into the bay for any service including oil changes will have a free courtesy inspection. But we do offer other paid inspections.

Do I need an appointment to bring my car in?

No, but schedulded vehicle will be worked on first.

How long does a typical service take?

Depending on what service you are planning to do, an normal oil change + courtesy inspection takes roughly 1 hour depending on vehicle.

Do your parts come with a warranty?

Depends.

• Aftermarket parts sold by Artana come with a 12-month / 12,000-mile warranty, including labor.

• Customers also have the option to purchase extended warranties, which cover 24 months / 24,000 miles.

• OEM parts sold by us come with a 24-month / 24,000-mile warranty.

• Used parts or customer-supplied parts do not come with any warranty.

What types of vehicles do you work on?

We service all makes and models of passenger vehicle, including domestic, Asian and European cars, SUVs, Minivans, and Light-Duty trucks.

Do you offer tire changes and wheel alignments?

Yes we do, but price varies from different make and model.

Can you help if my car won't start?

Yes, we can help. If your vehicle won’t start, we can dispatch a technician to perform a jump start on-site. If that doesn’t resolve the issue, we’ll help coordinate a tow to our shop for further diagnostics and repair.

Will I get a quote before any repairs are done?

If your vehicle needs diagnostics first, we’ll discuss any diagnostic charges up front. After that, we’ll provide a full quote for the needed repairs.

Do you provide a shuttle service? Is it free?

• Free Shuttle (Standard):

  Complimentary shuttle service is available within 10 minutes driving distace from our shop.

• Extended Shuttle Option:

  For locations beyond 10 minutes, a paid shuttle service option is available. Please contact us for pricing based on distance.

• Expended Shuttle (FREE with Service):

  If your total repoair bill exceeds $500, we offer complimentary shuttle service up to 25 minutes one-way, for both drop-off and pick-up.

Can I wait at the shop during service?

Yes, of course—you’re welcome to wait in our lounge if you’d like. We’ve got a comfortable waiting area with free Wi-Fi and refreshments. That said, for longer jobs, we usually recommend dropping the car off so our techs can work without distraction and keep things moving efficiently. But we’ll always keep you updated.

Do you have loaner cars available?

We don’t have loaner vehicles at the moment, but we do offer a shuttle service to help you get where you need to go. It’s free within 10 minutes of the shop, and if your repair is over $500, we offer complimentary shuttle service up to 25 minutes away—both drop-off and pickup.

What payment methods do you accept?

We accept Apple pay, Credit Cards and Cash, what ever is easiest for you!

Will I receive an invoice or receipt?

Yes, absolutely, you will recieve an invoice or receipt after the service is completed.

Where are you located?

1945 West Cheryl Drive, Pheonix AZ 85021

What are your business hours?

Mon~Sat 9am to 6pm

Can I book through LINE?

We recommend you call in to schedule appointments or through our website, but there is a link to our scheduling page through LINE.